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Common Questions
Once you approve the designs for your custom order and payment is received, it can take 7-10 business days. We will always attempt to get your order as soon as possible.
Yes you can always request for an order to be expedited for an additional charge.
Yes, you can always send us a message or fill out the custom order form if found on one of the pages and ask to have a custom design created.
No, please always send us an email inquiring about specific characters or designs. We more than likely have it and it has not been updated on the website.
No, unfortunately we do not do refunds for custom orders.
Unfortunately, we cannot control the postal services, that includes all of them. We ask that you submit a claim with that specific postal office, UPS, FEDEX, etc. You will have the tracking number and you can use that to start a claim with them.
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